Last updated: 7 March 2023
Realtair Office Pty Limited (ACN 619 539 374), [Realtair Office NZ Limited or other name of NZ entity] and its related bodies corporate (Realtair, we, us, our), are committed to protecting your personal privacy and complying with the Australian and New Zealand Privacy Principles (as amended or replaced from time to time) set out in the Privacy Act 1988 (AU Cth) and Privacy Act 2020 (NZ) (the Act, as applicable).
We will only collect information that is reasonably necessary for us to perform our functions and activities and provide you with the Realtair Products you wish to use. Personal information we collect from you will depend on how you use our Realtair Products and whether you are registered to use our Realtair Products. Personal information we collect from you may include the following:
In some cases, we may collect information about you indirectly, such as from third party providers of our products and services, providers of data analytics services and providers of third party websites, apps and social media platforms. We may also collect personal information about you indirectly when a third party whom you have a relationship with uses our products and services. For example, this may include your employer and/or real estate agent, who may provide your information to us on your behalf, including your identity details and property address. Where we receive personal information about you from such third parties, we require that they have collected and disclosed that information with your knowledge or consent (to the extent required by applicable laws).
Generally, we will only use and disclose personal information for the following purposes:
We collect personal information in a number of ways, including when you set up a customer account and register to use a Realtair Product, access and use a Realtair Product, pay for a product or service provided via a Realtair Product, contact us, request us to provide additional services, participate in surveys or questionnaires and from data and other information you upload via Realtair Products or approved third products integrated or used in conjunction with Realtair Products from time to time.
If you don’t provide us with certain information we request, we may be unable to provide you the information, products or services you wish to buy or receive.
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However, in many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym given the nature of the Realtair products and services.
We will take commercially reasonable and appropriate steps to ensure personal information is protected from risks such as loss, interference, unauthorised access or use, destruction, modification or disclosure. For example, we only permit our authorised personnel to access personal information.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us or for any unauthorised access, use or modification of that information.
Our hosting service providers (including Amazon Web Services and its related bodies corporate), support service providers (including our contractors) and other third party service providers may transmit, maintain and store all or parts of personal information, data and information on multiple servers across various jurisdictions in addition to servers in Australia.
Personal information may also be transferred between related bodies corporate of Realtair that are located in different jurisdictions, including Australia and New Zealand. Servers in which your information (including personal information) may be stored by our hosting service providers and support service provides are likely to be in Australia and the United States.
We may withhold or refuse you access to personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person. We will give you reasons explaining why we have refused access, or refused access in the form you have requested, unless it would be unreasonable to do so, having regard to the reasons for our refusal.
We may charge you a reasonable fee to access your information as permitted by applicable law.
Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.
If you no longer wish to be contacted by us or receive such marketing information, you can advise us:
We will keep a record of your request to ensure you do not receive that information in the future. You cannot refuse to receive information that we are required to provide you by law.