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CoreLogic data shows Australian property prices continue to surge, making the market more challenging than ever. In the cutthroat world of real estate, standing out isn’t just about snazzy suits and smooth talk – it’s about embracing innovation. Realm Property Group, a forward-thinking agency with a holistic approach, recognised this and wasn’t content with simply keeping up. They wanted to level up their client experience and streamline operations.
Enter Realtair.
Let’s dive into Realm Property Group’s real-world experience with Realtair, as Head of Operations, Kersten Fischer, shares how they conquered onboarding, empowered their agents, and delighted their clients with seamless service.
Onboarding with Realtair: smooth, supportive, painless
Let’s be honest, onboarding new tech can be a pain. But not with Realtair. Kersten raves about the proactive communication, saying, “Emails were quick to come through so that I knew what stage we were up to, which I appreciated.” This isn’t your standard ‘set it and forget it’ approach; it’s about holding your hand (virtually) every step of the way.
Realtair’s customer success team didn’t just follow a script. They tailored the onboarding process to Realm Property Group’s specific needs, proving that one size doesn’t fit all. “Being able to customise it in that way was really beneficial for us,” Kersten explains. “We didn’t need a basic training session.” That’s the kind of personal touch that sets Realtair apart, ensuring that you get the most out of the platform right from the start.
Empowering agents with self-learning and unrivalled support
Realtair not only gives you the tools; they also guide you in mastering them. The self-learning modules are so comprehensive and user-friendly that even Kersten, who has a background in creating training materials, was impressed.
“The online training that you offered, I watched all of those videos,” she says. “As a person that used to write them, I thought they were fabulous. They were really great. Really easy to follow and do.” That’s the kind of feedback that speaks volumes about the quality of Realtair’s training resources.
But what if you hit a hurdle? No worries. Realtair’s customer support team is always a quick call or email away, ready to lend a helping hand. And for those who like to figure things out themselves, their knowledge base is a treasure trove of information. It’s like having your own personal real estate guru in your pocket.
“The online training that you offered, I watched all of those videos,” she says. “As a person that used to write them, I thought they were fabulous. Really easy to follow and do.” That's the kind of feedback that speaks volumes about the quality of Realtair's training resources."
Customisable templates: your brand, your way
Realtair’s ability to customise templates is a dream come true for agencies that want to inject their unique personality into every client interaction. Kersten, who used to design software herself, raves about the flexibility and creative control that Realtair offers.
“Before that sort of software was around, I used to design software like that for companies,” she reveals. “It has taken me a long time to get all the templates done how I wanted them, and there’s still a few things that aren’t quite right yet, that [Customer Success Manager] Tash is working on.” This speaks to Realtair’s commitment to continuous improvement and their willingness to go the extra mile to ensure their clients are 100% satisfied.
Closing deals faster than ever
We all know that speed and efficiency are paramount. Realtair’s real-time capabilities give Realm Property Group a serious competitive advantage. “The main thing I have to say that we really used a lot is, which we really wanted to have control over the signing of the Agency Agreements and the contracts,” Kersten emphasises.
This means Jack Huggett, the company’s founder, can close deals anytime, anywhere – on the road between appointments or late at night after office hours. This flexibility not only streamlines operations but also impresses clients with the agency’s responsiveness and commitment to getting things done.
Their verdict
With Realtair in their corner, Realm Property Group isn’t just keeping up with the competition; they’re setting the pace. They’re already planning to use Realtair’s Price Updates feature and expand its use to property management, demonstrating their commitment to continuous improvement and their unwavering belief in the power of technology.
Realm Property Group’s transformation demonstrates the power of Realtair in empowering real estate agencies. By prioritising personalised onboarding to larger agencies, comprehensive training resources, exceptional customer support, and flexible customisation options, Realtair has enabled Realm Property Group to streamline their operations, elevate their client experience, and achieve greater success in the competitive Australian market.
Key Takeaways
- Personalised onboarding for large groups: Tailoring the onboarding process to the agency’s needs ensures a smooth transition and maximises the platform’s benefits.
- Self-learning modules: Easy-to-follow training videos empower users to learn at their own pace and reduce the need for extensive support.
- Exceptional customer support: Responsive and knowledgeable support teams are essential for addressing questions and resolving issues promptly.
- Customisable templates: The ability to create tailored templates enhances client communication and elevates the overall customer experience.
- Comprehensive Knowledge Base: A well-organised Knowledge Base serves as a valuable resource for users seeking additional information or guidance.
